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Conditions of Use

General Information

In respect to business relations of all types between flagship.hamburg* michaela richter and their customers, the following General Terms and Conditions hold true in their legally valid versions. Deviating terms and conditions or general business practices of the customer have no legal validity unless a written agreement has been expressly negotiated.

Orders need to be placed in writing (email, fax or letter). Clicking the ‘Confirm Order’ button, the customer agrees to buy the goods in the cart, and this order is legally binding. The customer receives an order confirmation as soon as the order has been transmitted. We may also confirm the order by sending a separate email or by initiating the product delivery.

The contractual language is German.

Conditions of Payment

All online purchases need to be paid in advance. Available payment methods include PayPal and regular banktransfer.

Delivery

All prices are in EUR, including value-added tax/sales tax (currently 19%), excluding costs for shipping. International shipping is handled by DHL. International shipping costs are stated here.

The goods should be examined immediately upon receipt by the customer or an authorized individual to detect any transportation damages. Detectible transportation damages are to be reported without delay in written form. Packaging damages are to be confirmed immediately in written form by the transportation company.

Reservation of Ownership

Until all payment responsibilities have been fulfilled by the customer, including all subsidiary obligations which may have arisen, the delivered goods remain the legal property of flagship.hamburg* michaela richter.

Rights of Withdrawal

The customer (as a consumer according to section 13 of the BGB (German Civil Code)) may withdraw from the contract in writing (e.g. email, fax, letter) within 14 days without giving any reason or - if the item has been delivered before expiry of said term - by returning the goods. (Distance Selling Regulations void the right of withdrawal for deliveries of products which have been manufactured according to the customer's specifications). The term starts with receipt of these instructions in writing, however not before delivery of the goods to the customer in question. The notice of withdrawal has to be addressed to:

flagship.hamburg*

Michaela Richter

Winterhuder Weg 24

22085 Hamburg

Consequences of Cancellation

In case of an effective cancellation, both parties shall return the received goods, payments and all other derived benefits (e.g. interest). In case the customer is unable to return any or all of the received goods and benefits or in case he returns them in a diminished state, he shall compensate us for the lost value.

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